Refund policy

We want you to be able to change your mind. We also sell cosmetics, which brings hygiene rules we can't get around.

The short version

Unopened items can be returned within 30 days of delivery for a full refund. Opened cosmetics cannot be returned.

What we can accept

Items still sealed, unused, and in their original packaging
Requested within 30 days of the delivery date

What we can't accept

Opened or used products. For hygiene reasons we cannot resell or return them to stock, and we won't send them to anyone else
Items returned without contacting us first
Requests made more than 30 days after delivery

How to start a return

Email contactnortherlyskin@gmail.com with your order number and what you'd like to return. We'll reply with the return address and instructions within two business days. Please don't send anything back before you hear from us — we can't process returns we aren't expecting.

Return shipping

Return shipping is paid by you, unless the item arrived damaged, faulty, or wasn't what you ordered. In those cases we cover it.

Refunds

Once we receive and check the item, we refund to your original payment method. The refund is issued within two business days; how long it takes to appear on your statement depends on your bank, usually five to ten business days. We refund the price of the item. Original shipping is refunded only if the return is our error.

If something arrives damaged or wrong

Email us within 14 days of delivery with a photo. We'll send a replacement or refund you in full, whichever you prefer. You won't need to send the item back.